IT Support & Stock Room Assistant

City: Blanchardstown, Dublin 15

ITQuotes are a leading provider of IT Solutions (hardware & software) to Irish & International companies. We help our customers procure IT solutions that solve their IT needs. Working with many vendors including Cisco, IBM, Dell, HP, Lenovo & Apple (to name a few) we quote, source, deliver and fulfil over 1500 orders per month. With a long track record of adding value through our in-depth product knowledge, our resourcefulness in sourcing the best products, our commitment to fast delivery (both Ireland & overseas), and a reputation for providing the best commercial value to our customers, we proudly serve an impressive and loyal customer base.

Due to consistent & solid growth across this corporate customer base, we are looking for a talented graduate (Dipl., Bsc, BA) with a genuine interest in IT Hardware to join our Account Management Team (AMT) as our IT Support & Stockroom Assistant.

Our AMT is made up of entrepreneurial Account Managers and Sales Support Administrators whose dedication to customer service, quick response times & attention to detail enables them exceed our customers’ expectations each & every time. This is a brand new role and the person who joins will be a valued member of the team.

The IT Support & Stockroom Assistant will be responsible for the following:

-receiving incoming IT hardware orders from our partners (IBM, Dell, Lenovo, HP, Cisco, Miscrosoft etc.) ensuring goods are undamaged & accurate;

-working with members of the AMT and our transport providers to organise & track orders for delivery to our customers in Ireland, UK, Europe & US;

maintaining our stockroom in an orderly & efficient manner;

upgrading IT hardware for customers who require bespoke products from us;

working with management to provide bespoke IT hardware services to customers;

supporting ITQuotes promise of exceptional service by improving product specifications or ensuring fast delivery times for our customers;

providing IT Admin support to our team;

accurately capturing all data relating to customers, order fulfilment & deliveries on SAGE;

collaborating with the AMT to deliver our customer promise – “providing fast response time to quotes; immediate access to stock; exceptional product knowledge; global delivery capability; multi-currency billing AND always guaranteeing best commercial value.”

The AMT are a group of hard working, self-driven, customer focused account managers who are supported in their roles by equally hard working, customer focused Sales Support Administrators. You will be seen as a key person to support the Sales Support Administrators and Corporate Account Managers.

Do you believe you have (& can demonstrate to us) exceptional capability & skills in the following key areas which are just some of the attributes & skills needed to be successful in this role:

Your responsibilities:

  • Customer: Driven to deliver an exceptional customer experience / Will go the extra mile / Fast response rate / Always want to help our AMT & our customers / will prioritise work tasks.
  • IT Software: Competent using Email / Word / Excel / SAGE a distinct advantage. Set up new users and resolve basic IT issues.
  • IT Hardware: A genuine interest in IT hardware, open to learning about diverse range of products / willingness to learn how to enhance our IT hardware for clients / pays close attention to different technical specifications essential.
  • Communication: Will confidently pick up the phone to suppliers, couriers & customers to track orders / be polite dealing with couriers / will ask questions when unsure / listens to instructions.
  • Innate: Curious about IT hardware / Like fixing things / Great attention to detail / Very organised / Wants to learn & improve / Diligent / Cares about the customer.

Requirements:

  • IT Diploma or Degree
  • Takes pride in their work, good attention to detail, enjoys fixing things
  • Proven ability to deliver an exceptional customer experience
  • Flexible, a natural problem solver, self-driven, curious & works well in a team

What we offer?

  • Base - Competitive
  • Opportunity to work in a fast paced, fast growing Irish owned IT company
  • You will be provided with full & comprehensive training to ensure you achieve your potential in this role.
  • This is a great opportunity to work in a friendly & professional team to develop a deep understanding of how a business runs. You will develop office, customer service & IT skills

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