Corporate Accounts – Sales Support Administrator

City: Blanchardstown, Dublin 15

ITQuotes are a leading provider of IT Solutions (hardware & software) to Irish & International companies. We help our customers procure IT solutions that solve their IT needs. Working with many vendors including Cisco, IBM, Dell, HP, Lenovo & Apple (to name a few) we quote, source, deliver and fulfil over 1500 orders per month. With a long track record of adding value through our in-depth product knowledge, our resourcefulness in sourcing the best products, our commitment to fast delivery (both Ireland & overseas), and a reputation for providing the best commercial value to our customers, we proudly serve an impressive and loyal customer base.

Due to consistent & solid growth across this corporate customer base, we are looking for a talented administrator with strong attention to detail to join our incredibly successful Account Management Team (AMT) as a Sales Support Administrator.

Our AMT is made up of entrepreneurial Account Managers and Sales Support Administrators whose dedication to customer service, quick response times & attention to detail enables them exceed our customers’ expectations each & every time.

The Sales Support Administrator does all of the following:

– Completing order quotations quickly & accurately;

Contacting our suppliers to source & obtain the best prices for each quotation; once quotations convert into a sales order, inputting orders onto the system;

Working with our order fulfilment function and transport providers, track orders for delivery to our customers in Ireland, UK, Europe & US;

Accurately capturing all data relating to customers, quotations, sales orders etc. on SAGE;

Collaborating with our Sales Administrators to support each other as well as the Corporate Account Managers to deliver our customer promise – “providing fast response time to quotes; immediate access to stock; exceptional product knowledge; global delivery capability; multi-currency billing AND always guaranteeing best commercial value.”

Do you believe you have (& can demonstrate to us) exceptional capability & skills in the following key areas ? The following are just some of the attributes & skills needed to be successful in this role:

Your responsibilities:

  • Customer: Driven to deliver exceptional customer experience / Will go the extra mile / Fast response rate to your customer / Always want to help our customers
  • Commercial: Quick thinker / solution focused / have good numerical ability / commercially savvy / proactive in supporting the Corporate Account Manager
  • IT Software: Competent using Email / MS Office: Word, Excel, Powerpoint / Internet searching/ SAGE a distinct advantage.
  • IT Hardware: Some interest in IT hardware, willingness to learn about diverse range of products / pay close attention to different technical specifications.
  • Communication: Able to write friendly yet professional emails / will confidently pick up the phone to suppliers & customers / will ask customers how they can help or add more value.
  • Innate: Strong attention to detail / Self driven / Very organised / Methodical / Confident in your ability to figure things out / Good Listener / Open to asking questions / Wants to learn & improve / Tenacious / Diligent / Cares about the customer.

Requirements:

  • 1 yrs+ experience working in customer support / phone sales / IT procurement / IT sales
  • Degree in Business or IT (of interest but not essential)
  • Takes pride in their work, good attention to detail, quick thinker
  • Proven ability to deliver an exceptional customer experience
  • Flexible, a natural problem solver, self-driven, curious & works well in a team

What we offer?

  • Competitive base
  • Opportunity to work in a fast paced, fast growing Irish owned IT company
  • This is a great opportunity to work in a friendly & professional team to develop your office, customer service & sales skills.

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